Refund & Cancellation Policy

1. Subscription Cancellations

Subscribers may request disconnection or cancellation of service at any time by notifying our support desk via email at info@zoraminfonet.com or submitting a service ticket through the Customer Portal. Since broadband subscriptions are prepaid monthly, service will remain active until the conclusion of the current prepaid billing cycle.

2. Refund Eligibility for New Installations

If Zoram Infonet is unable to commission or deliver service at the subscriber's location due to optical feasibility constraints within seven (7) business days of application, any advance installation fee or subscription deposit paid will be refunded in full.

3. Security Deposits & Equipment Returns

Any refundable security deposit collected for optical terminal hardware (ONT/Modem) shall be processed within 14 business days following the successful recovery and physical inspection of undamaged equipment by our technical team.

4. Refund Processing Mode

Approved refunds will be processed via original payment source method (UPI, net banking, or debit/credit card) or via direct bank NEFT transfer to the registered subscriber's verified bank account.